Why use Ledger?

Ledger hardware wallets store your private keys offline in a secure element, keeping them isolated from internet threats. Using Ledger reduces the risk of hacks, phishing, or malware compared with software-only wallets. The Ledger.com/Start process is designed to be straightforward and secure for both beginners and experienced users.

What you’ll need before you begin

• Your Ledger device (Nano S, Nano S Plus, Nano X, or a currently supported model).
• A computer or smartphone with an available USB port or Bluetooth support (depending on your model).
• A stable internet connection to download Ledger Live.
• A safe, private place to write down your recovery phrase — preferably using the recovery card included with your device.

Step-by-step: Using Ledger.com/Start

This overview follows the standard flow you’ll encounter when visiting Ledger.com/Start and setting up Ledger Live and your device.

1. Verify the device packaging.

   Make sure packaging is sealed and the tamper-evident stickers (if present) are intact. Only set up a Ledger device that you received directly from the manufacturer or an authorized retailer.

2. Download Ledger Live from Ledger.com/Start.

   Open Ledger.com/Start on your computer or phone and follow the prompts to download the official Ledger Live application for your operating system (Windows, macOS, Linux, Android or iOS). Always download from the official site to avoid malicious software.

3. Connect your Ledger device.

   Use the supplied USB cable (or Bluetooth for compatible models) to connect your Ledger to your computer or phone. When prompted on the device, choose to set it up as a new device unless you are restoring from a backup.

4. Create a PIN code.

   On-device, choose a secure 4–8 digit PIN. This PIN prevents unauthorized access to the device; choose something memorable but not trivially guessable.

5. Write down your recovery phrase.

   Your device will display a recovery phrase (usually 24 words). Write these words in the exact order on the recovery card provided. Store that card securely and never share the words with anyone. Ledger staff or legitimate services will never ask you for your recovery phrase.

6. Install apps and add accounts in Ledger Live.

   Use Ledger Live to install blockchain-specific apps (e.g., Bitcoin, Ethereum) on your device, and then add accounts within Ledger Live to view and manage balances. Ledger Live also lets you send/receive transactions and view market data.

7. Confirm a small transaction.

   Before sending large amounts, perform a small test transaction to confirm everything is functioning correctly.

Important security tips

• Never enter your recovery phrase into a website, app, or phone — the phrase should only be entered on your Ledger device when restoring.
• Keep your PIN secret and avoid writing it down with the recovery phrase.
• Store the recovery card and device separately to protect against theft or loss.
• Beware of phishing: double-check URLs, and never follow links promising help that ask for your recovery phrase.
• Keep Ledger Live updated — software updates include security and compatibility improvements.

Troubleshooting common issues

If Ledger Live doesn't detect your device, try a different USB cable/port and ensure your operating system is up to date. For Bluetooth models, confirm Bluetooth permissions are enabled on your phone. If you lose your device, you can restore accounts on another Ledger or compatible wallet using your recovery phrase — but only on a trusted device.

FAQs

Q: Can I recover my wallet if I lose my Ledger?

A: Yes — restore your accounts on a new Ledger device or compatible wallet using the recovery phrase you wrote down during setup.

Q: Is Ledger Live free?

A: Ledger Live is free to download and use. Network fees still apply when you send transactions on blockchains.

Q: What if I forget my PIN?

A: If you forget your PIN, you must reset the device and restore from your recovery phrase. This is why securely storing your recovery phrase is critical.